How to get your tickets responded faster

Modified on Mon, 14 Dec 2020 at 09:29 AM

Please make sure you have read all available help-documents before submitting a support request.

To help us understand your request better, please include all needed information in your ticket:

1 - Fill all blank fields on the ticket form.

2 - Describe your request with details and illustration photos:

  • If you have more than one question, please note them in order and describe them in detail.
  • Attach screenshots/images and mark the section you would like to make changes.
  • Include the reference link which you would like to have the similar display, arrangement for your theme.

For example:

  1. I want to change my store cart icon into this icon (attach photos). Icon reference link:
  2. Add more tabs for product details
  3. ...

3 - Submit and wait for the response: If your ticket is sent on our working time, Arena support team will reply as soon as possible if all information is described clearly.

Important notes which you should check-out before submitting a request.

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